Hotel Management SystemUser guide
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User guide · Start here

Welcome

What this system does, who each part is for, and how to get the most out of this guide.
Whole guide

What the Hotel Management System is

One operations platform for the whole property: front desk, rooms, housekeeping, maintenance, guests, staff, money, restaurant and reports.

The system runs the daily life of a hotel from a single screen set. A reservation made at the front desk becomes a room to prepare for housekeeping, a folio for accounts, a guest profile for the CRM and a line on tonight's night audit, without anyone re-typing anything.

  • Operations: Bookings, Rooms, Housekeeping and Maintenance keep the house running.
  • Guests & team: Guests (CRM), Staff (rota, attendance, leave) and User Roles (who may do what).
  • Revenue: Payments & invoices, the POS terminal, Restaurant & kitchen, and Inventory.
  • Insights & system: Reports & exports, Notifications, the Audit log and Settings.

Everything is multi-tenant: your hotel's data is isolated at the database level, and each person signs in with a role that decides which modules they see and whether they can view, edit or fully manage them.

How to read this guide

Chapters follow the sidebar. Module chapters share one template so you always know where to look.

The guide has three parts:

  1. 1
    Start here
    Signing in, moving around quickly, and a walkthrough of a typical front-desk day.
  2. 2
    Modules
    One chapter per sidebar entry, in sidebar order. Each covers purpose, who uses it, the screen, workflows, statuses, fields, permissions, tips and the errors you may see.
  3. 3
    Reference
    Offline mode, speed tips, troubleshooting for every error message, and a glossary.

Conventions used throughout:

  • ⌘K / Ctrl K style keys mean “press together”; g then b means one after the other.
  • Role tags next to a heading show who the section is mainly for. Anything marked Full needs full access to that module.
  • Status diagrams show every state and the arrows between them, if an arrow is not drawn, the system will refuse that move.

Getting help from anywhere

The guide is one keystroke away on every screen and works even when you are signed out.

  • Press ? on any screen, click the book icon in the top bar, or choose User guide at the bottom of the sidebar.
  • Every chapter has its own address, for example /guide/bookings. Use the link icon next to a heading to copy a link to that exact section and paste it to a colleague.
  • The guide is public: share /guide with new staff before their account exists. Signed-in users see it inside the app; everyone else gets a light frame with a Sign in button.
  • Use Print in the chapter header to save a chapter as PDF for the staff room, the layout switches to a clean single column.