The manager's week

1. Morning
   Read the dashboard

   Occupancy, today's arrivals and departures, yesterday's collections, who is on duty. Every tile opens the screen behind its number. Then the bell: overnight alerts (a low stock item, a fault reported, a refund) wait there.
2. Morning
   Walk the three boards

   Bookings for anyone marked expected yesterday (a late arrival or a no-show to mark), Housekeeping for rooms still Dirty with a guest arriving, and Maintenance for faults that block a room.
3. Day
   Money that needs a manager

   Refunds at the till and on folios, adjustments to a bill, a check-out with a balance still owed (“settle later”), removing a tender taken by mistake, voiding a line the kitchen already has: each needs full access, so each comes to you, and each is in the audit log with your name.
4. Evening
   Count the till

   Close the outlet's shift from the POS terminal. The till shows the cash it expects (float plus cash sales minus change and refunds) against what was counted, prints the over or short, and stamps every ticket with the shift. Open tickets must be settled or the close is refused, unless you force it.
5. Night
   Close the business date

   On Reports, Close the day. The system freezes the day's occupancy, cash, refunds and what is still owed on open folios, measured on the hotel's own day. It refuses to close over an open shift or open tickets unless forced, so the money is counted first.

1. 1
   Pick the week on Reports

   The period bar sets the range and compares it with the week before. The KPI strip follows: revenue, occupancy, average rate, restaurant sales, collections.
2. 2
   Open the areas

   Revenue for room money, Restaurant for the till, Housekeeping for turnaround, Staff for attendance, Inventory for what was consumed and bought. Excel and PDF exports land in the tray within a minute.
3. 3
   Staff, attendance and leave

   Approve or refuse leave requests, fill next week's rota, and read the attendance percentages. The rota refuses days inside approved leave, and duty status is worked out from the rota and attendance, never typed.
4. 4
   Stock and purchasing

   Low and empty items raise alerts as the till consumes them. Create a purchase order per supplier from the low list, then receive the delivery, short if need be.
5. 5
   Accounts and roles

   New staff get a record under Staff and, if they need the system, an account with a role. User Roles is the matrix of what each role may do; change a cell and the person's screens change within seconds.

• Taxes and “Prices include taxes”: change the figure on every new bill. They need full Settings access and an idle till, because open tickets would be re-priced mid-service.
• Room rates on Rooms: affect new quotes only, never a folio already open.
• Deposit, cancellation and no-show fees: what a booking asks for up front, and what a cancellation or a no-show costs.
• Receipts and bills: the paper the till prints on, the TIN, and the footer lines on every receipt and guest bill.
• Require an open shift to take money: on, and the till refuses tenders until a shift is open. Off, and money is still attributed to the shift open at the time, if any.
• The front-desk PIN: changing it signs out every session the old PIN opened.

Each of these is written to the audit log with the exact before and after.

Business date

The hotel's own day, from the timezone in Settings. Closing it freezes the day's numbers.

Night audit

The close of the business date on Reports: occupancy, cash, refunds and outstanding folios, frozen.

Shift

One outlet's cash drawer between open and close; its report shows expected cash against counted.

Over or short

The difference between the cash counted at close and the cash the till expected.

Full access

The permission level that adds deleting, approving, refunding, exporting and changing configuration.

Audit log

Every action with who, when, from where and what changed. Read-only.